After learning more, what do you think most New Orleans residents misunderstand about SWBNO? Did anything surprise you? Select all that apply.
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How a water bill is generated
That an average residential customer bill starts with a roughly $60 flat fee before using a drop of water
The Smart Metering Program
The new online account
Fixed billing options for customers without smart meters
New bill dispute process
The number of services provided by SWBNO
That drainage is not included on water bills and is funded through property taxes
Other
I was familiar with the information presented/I was not surprised
Other
What else surprised you?
If you'd like to expand on common misunderstandings about SWBNO, please do so below.
Do you think the new billing changes will help improve the customer experience?
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Not at all
1
2
3
4
Absolutely!
5
1 is Not at all, 5 is Absolutely!
Please explain why or why not.
What action or project should SWBNO focus on next to make the biggest impact on New Orleans? Select up to three.
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Drainage
Green infrastructure
Lead service line replacements
PFAS
Customer service training
Water main construction
Other
What other action or project should SWBNO focus on next?
Were the key messages and objectives clear and well communicated?
Yes
No
Did the information provided cover the topics you expected?
Yes
No
What other topics would you like to learn more about? Let us know!
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